Last Updated: March 2026

Thank you for shopping with Zapps. This Cancellation Policy explains the terms and conditions regarding order cancellations for purchases made through https://lipee.shop/.

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation Window

Customers may request to cancel an order within 24 hours of placing the order.

If the cancellation request is submitted within this timeframe and the order has not yet been processed or shipped, we will attempt to cancel the order successfully.

2. Orders That Cannot Be Cancelled

Orders may not be cancelled if:

  • The order has already been processed
  • The order has been shipped or dispatched
  • More than 24 hours have passed since the order was placed
  • The item is custom-made or personalized (if applicable)

Once an order has entered the fulfillment or shipping stage, cancellation is no longer possible.

3. How to Request an Order Cancellation

To request a cancellation, please contact us as soon as possible using the contact information below.

Contact Information

📧 Email: sales@lipee.shop
📞 Phone: +1 669-289-5031

Please include the following information in your request:

  • Full name
  • Order number
  • Email address used for purchase
  • Reason for cancellation (optional)

4. Cancellation Approval Process

After receiving your request:

  • We will review the order status
  • You will receive confirmation regarding approval or denial of the cancellation request
  • Approved cancellations will proceed to refund processing

5. Refunds for Cancelled Orders

If your cancellation request is approved:

  • A full refund will be issued to the original payment method
  • Refund processing may take 5–10 business days depending on your financial institution or payment provider

You will receive an email notification once the refund has been processed.

6. Refused Deliveries

If you refuse delivery of an order after shipment:

  • Shipping and handling fees may not be refundable
  • Return shipping costs may be deducted from the refund amount

7. Seller-Initiated Cancellations

Zapps reserves the right to cancel orders at our discretion in situations including but not limited to:

  • Suspected fraudulent activity
  • Payment authorization failure
  • Pricing or listing errors
  • Product unavailability or inventory issues
  • Orders flagged by security systems

If we cancel your order, you will receive a full refund.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact us before initiating a chargeback or payment dispute.

Fraudulent or abusive chargeback activity may result in:

  • Account restrictions
  • Order refusal
  • Reporting to payment processors or relevant authorities

9. Policy Changes

We reserve the right to modify this Cancellation Policy at any time. Changes become effective immediately upon posting to this page.

10. Contact Us

If you have any questions about this Cancellation Policy, please contact us:

Zapps
780 Pointe Pacific
Daly City, California, 94014
United States

📧 Email: sales@lipee.shop
📞 Phone: +1 669-289-5031